Refund Policy

1. General Policy & Digital Finality

Due to the customized and digital nature of our services, all sales are strictly final once the service or digital report has been generated and delivered. Every numerological report is compiled uniquely based on the seeker's specific birth date, name acoustics, and matrix parameters.

Dissatisfaction with interpretive or opinion-based content, traditional planetary designations (such as Saturn 8, Ketu 7, or Rahu 4), or personal disagreement with the classical method or tradition used does not entitle you to a refund. Please read and decide carefully before buying.

2. Limited Exceptions (When a Refund May Be Considered)

A monetary refund may be considered strictly in the following two limited circumstances:

• Non-Delivery: The digital service or report was not delivered at all due to a verified server failure or network interruption, and our technical team was unable to resolve delivery within seventy-two (72) hours of notice.
• Unresolved Correction Request: A formal correction request (for errors such as an incorrect date of birth processed, misspelled name, or missing dossier chapters) was submitted within seven (7) working days of delivery, but was not resolved within the stated turnaround window.

All refund requests are subject to internal audit, and the final decision shall be at the sole reasonable discretion of Numeros Vision Consultancy.

3. Corrections & Re-issue First (The Sole Remedy)

If your delivered report contains factual errors caused by a system glitch (such as an incorrect date of birth processed despite accurate submission, wrong name spelling, missing pages, or delivery of the wrong report type), please email us within seven (7) working days of delivery.

We will correct and resend the complete calibrated report within 5 to 7 working days. The sole and exclusive remedy for such technical discrepancies is correction and re-issuance, not a monetary refund.

4. Claims Deadline (7 Working Days)

All claims of any nature, delivery inquiries, or technical discrepancy notices must be submitted in writing within seven (7) working days from the timestamp of order delivery. Claims submitted after this period are deemed fully accepted and will not be entertained for adjustment or refund under any circumstances.

5. Live 1-on-1 Astrologer Consultations

Consultation bookings reserve exclusive time on the calendar of our verified master numerologists. The following terms apply to cancellations and rescheduling:

• Cancellation > 24 Hours in Advance: You may cancel for a 100% full refund with zero cancellation charges, or choose to reschedule to any available date within the next 45 days.
• Cancellation Between 12 and 24 Hours: You may reschedule once at no extra charge, or request a 50% refund (the remaining 50% compensates the practitioner for holding the reserved slot).
• Cancellation < 12 Hours or No-Show: Appointments cancelled less than 12 hours prior, or where the client fails to answer the call/video link after 10 minutes of scheduled start time, are non-refundable. Rescheduling in exceptional medical emergencies is evaluated on a case-by-case basis.
• Practitioner Unavailability / Delay: In the rare event that a Numeros Vision practitioner is unable to attend the session or is delayed by more than 15 minutes, the client will receive an immediate choice between an immediate 100% refund or a rescheduled session with an additional 15 minutes complimentary advisory.

6. Refund Processing Timelines & Methods

In the event that a refund is approved by our audit desk, the refund is initiated through our RBI-authorized payment gateway partners within 24 business hours of approval:

7. Chargebacks & Friendly Fraud Protocol

We encourage clients to reach out directly to our dedicated support desk before lodging a dispute with their bank. In the event of an unjustified chargeback initiated without prior communication, Numeros Vision Consultancy will furnish complete transaction logs, timestamped calculation outputs, and IP access records to the acquiring bank and payment network.

8. How to Submit a Claim or Correction Request

To request a report correction or submit an order inquiry, please follow these steps:

• Send an email to: [email protected]
• Include in the subject line: [CORRECTION REQUEST] Order #... or [REFUND CLAIM] Order #...
• State your registered name, phone number, and a clear description of the discrepancy with supporting screenshots if applicable.

Our support desk will acknowledge your communication within 12 business hours and complete correction re-issuance within 5–7 business days.